TechnicalSupport

pre-sale service

Provide customers with detailed product information, product customization, technical consultation and solutions according to customer needs, assist customers in product selection and system demand analysis, so that products can meet customer needs to the greatest extent.

In-sale service

According to customers' requirements, we provide on-site installation, commissioning, technical support, technical training and other services.

After-sales service

According to the different problems reported by customers, we provide on-site service and off-site service.
Offsite service

Solve application problems for customers through various channels such as telephone, fax, network, mobile communication tools, and e-mail.Respond within 4 working hours of receiving a service request.

Field Service

Provide technical guidance, product debugging and maintenance services to the customer's use site.After receiving the service request, the Guangdong Province and overseas offices will arrive at the service site within 24 hours; other areas will arrive at the service site within 72 hours.